February 28, 2013

Heartfelt Thank You to Walgreens

Dear Walgreens,

I wanted to tell you about the outstanding service I recieved with my last contact with one of your pharmacies.  Six days ago, I had a prescription for a new antidepressant called in to the location where I generally get all of my presciptions filled.  I got an email saying that the pharmacy had gotten my medication, but my insurance company wasn’t going to cover it.  I could pick it up, but would be responsible for the retail price.  I called to follow up and find out if there was something I needed to do.  It was late in the day on Friday, and as it would happen, my insurance company required a letter from my doctor as to why I was changing medications.  When I asked what I could do, I was told that I’d have to wait for the doctor and insurance companies to complete their parts.  In effect, my hands were tied.