Maybe I just have a wax buildup problem, but it seems like every corrections officer I've ever taken a call from has a mouth full of marbles. Yes, I am mischief's handmaiden, but my conversations with COs usually involves them having forgotten a password.
Which brings me to the mumbling. I have this trick you see. If I didn't catch a name, or didn't understand what someone says, I'll ask for a spelling. Usually, that isn't so obvious. Then there was this morning...
Them: "Hi, this is *mumbles* and I got locked out."
(Translation: Hi, I tried my password too many times, and for security reasons, the windows network locked my account. Can you please press that magic button to make it go for me?)
Me: "Sure. I can unlock that for you. How do you spell the last name?"
Them: "Really? J-O-N-E-S."
Me: *stares blankly at the phone in an effort to avoid making a comment.* ... "OK, got that unlocked for you. You should be able to log in now. Anything else I can do for you?"
Oooookay. Well, that was embarrassing. The moral of the story is, I apparently need to clean my ears, and they need to, oh I dunno, OPEN THEIR MOUTHS WHEN THEY TALK!